Gift Cards
How do I use the gift cards?
Select the product, denomination, payment method, and pay with your favorite wallet. You will receive a receipt email...
I am not able to redeem my gift card code
If you're unable to redeem a gift card code, first make sure your IP address and account region corresponds to the pr...
My gift card code was not delivered / Broken link.
If your code was not generated, it may be that it can take a few moments for the request to be fulfilled by our provi...
Some products are only for the Eurozone, what does this mean?
The countries that are part of the Eurozone for our products, are the ones that have replaced their national currenci...
Gift card/Product is Out of Stock
We keep track of all our products' stock and continuously work with our suppliers to have all of our products back in...
I purchased the wrong gift card. What can I do?
If you mistakenly purchased the wrong gift card but it's still sealed, we can process a refund for your order. ...
Can you add a new product/gift card to your catalog?
We really appreciate all of our customers' ideas and feedback, and we constantly work on adding new products to our c...
I cannot unseal my gift card
Occasionally, technical issues may occur while trying to unseal a gift card. Don't worry, we're here to help! Please ...
Can I select a custom amount for my gift card or phone refill?
For some of our gift cards and phone refills you will have the option to select a custom amount from an available ran...
Purchase as gift / Schedule delivery of a gift card
We allow customers to purchase gift cards as vouchers that can be delivered as gifts to other people instantly or on ...
South Africa - Partially redeemed/used gift cards
Some of the gift cards for South Africa (Pick b Pay, Incredible Connection, among others) are intended to be single u...