Gift Cards
How do I redeem my gift card?
Where can I find details about product redemption? The product description and specific redemption instructions are a...
What is the difference between sealed and unsealed gift cards?
By default, all Gift Cards are delivered sealed. This means that you will need to click on the card to reveal its cod...
I can't find the product that I am looking for
If you are using our app and can't find a product it may help to try to locate the product using a browser in our web...
I received a gift card from Sweatcoin, how can I use it?
All gift cards delivered by Sweatcoin are Bitrefill Balance cards, which you can redeem to your account balance to pu...
How to install eSIM on Android devices
First, check that your Android device is compatible with eSIMs and is not locked by any specific carrier. To check co...
What should I do if I cannot redeem my gift card?
Initial troubleshooting steps: Check IP address and account region: Ensure that your IP address and the region of y...
My gift card link is not working. What should I do?
Some codes take a little time to activate. Please wait a couple of hours. If the link still says "processing" or "pe...
Some products are only for the Eurozone, what does this mean?
The countries that are part of the Eurozone for our products, are the ones that have replaced their national currenci...
Gift card/Product is Out of Stock
We keep track of all our products' stock and continuously work with our suppliers to have all of our products back in...
I purchased the wrong gift card or phone refill. What can I do?
Gift Card Purchases: Sealed Gift Cards: If you purchased the wrong gift card and it is still sealed (meaning th...
Can you add a new product/gift card to your catalog?
We really appreciate all of our customers' ideas and feedback, and we constantly work on adding new products to our c...
I cannot unseal my gift card
Occasionally, technical issues may occur while trying to unseal a gift card. Don't worry, we're here to help! Please ...
Can I select a custom amount for my gift card or phone refill?
For some of our gift cards and phone refills you will have the option to select a custom amount from an available ran...
Purchase as gift / Schedule delivery of a gift card
Are you looking to get the perfect gift for a friend or family member? We allow customers to purchase gift cards as v...
South Africa - Partially redeemed/used gift cards
Some of the gift cards for South Africa (Pick b Pay, Incredible Connection, among others) are intended to be single u...