I purchased the wrong gift card or phone refill. What can I do?

  • Updated

Gift Card Purchases:

  • Sealed Gift Cards: If you purchased the wrong gift card and it is still sealed (meaning the code has not been revealed), you may be eligible for a refund. Please note that refunds for sealed orders are provided at our discretion and are not guaranteed. Contact our customer support with your invoice ID to inquire about a possible refund.
  • Unsealed Gift Cards: We cannot issue refunds for gift cards where a valid voucher code has been successfully delivered and revealed. We encourage you to double-check your purchase details to ensure you select the correct item.

Phone Refills:

  • Incorrect Top-Up: If you have topped up the wrong phone number, we are unable to cancel the transaction as these are instantly processed and delivered to the number provided. In such cases, you should contact the phone operator directly for further assistance.

Tips to Avoid Mistakes:

  • Verify Before Purchase: Always double-check the gift card details, especially ensuring it is valid in the country where you plan to use it. Remember, some cards are international, while others are restricted to specific regions.
  • Review Order Details: Before finalizing your transaction, confirm that all information, including the phone number for refills, is accurate to avoid any issues.

By taking these precautions and reviewing your purchases carefully, you can minimize the chances of buying the wrong product and facing the associated difficulties. If you need further assistance, please reach out to our customer support team.