I have issues redeeming my lastminute.com gift card

  • Updated

If you're having trouble redeeming your lastminute.com gift card, here's what you can do to resolve the issue:

1. Try Using a Computer Browser

If you're attempting to redeem the gift card using the lastminute.com app or a mobile browser, try switching to a desktop or laptop browser instead. This change resolves most issues related to gift card redemption.
 

2. Identify the Type of Gift Card You Purchased

There are different types of lastminute.com gift cards, each restricted to certain types of bookings. Please make sure you’re using your card for the correct product:

  • Holiday Gift Card
    It can only be used on www.lastminute.com to book Flight + Hotel packages.

    ❌ Excludes services that require payment to third parties upon arrival.

  • Hotel Gift Card
    It can only be used to book accommodations via www.lastminute.com.

    ❌ Excludes services requiring third-party payment at the destination.

  • Flight Gift Card
    It can only be used to book flights on www.lastminute.com.

    ❌ It cannot be used for services paid to third parties.

  • Travel Gift Card
    Valid for booking on www.lastminute.com across:
    • Hotels
    • Flight + Hotel (holiday packages)
    • Eurostar (train + hotel packages)

    ❌ As above, excludes third-party payment services.

3. Use the Correct Site and Booking Tab

Once you've determined your gift card type, follow these steps:

  1. Visit the appropriate version of lastminute.com based on your card’s region.
  2. Select the correct booking tab that matches your gift card type:

    • For Holiday Gift Card: Flight + Hotel (Holidays)
    • For Hotel Gift Card: Hotels
    • For Flight Gift Card: Flights
    • For Travel Gift Card: HotelsFlight + Hotel, or Eurostar

    📌 Refer to the screenshot below to locate these tabs (in the bright pink header bar):

    Captura de pantalla 2025-07-02 a la(s) 5.49.39 p. m..png

  3. Do NOT use the general search tab (white background area, shown below), as starting your search here may result in the error:
    "Your voucher is not valid on this site.
Captura de pantalla 2025-07-02 a la(s) 6.00.47 p. m..png