If you're seeing an "invalid code" error while trying to redeem a voucher on your Deliveroo account, it may be due to one of the following reasons:
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Your account country or region does not match the voucher’s allowed territory.
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Your account has previous voucher redemptions that violate "one-time use" campaign rules.
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Your account may have restrictions (such as payment method issues, address discrepancies, or flagged activity).
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The voucher has specific purchase conditions that your account or orders do not meet.
For these reasons, Deliveroo requires that customers first report any redemption issues directly to their support team. You can reach Deliveroo via live chat through their app by following these steps:
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Open the Deliveroo app on your phone.
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Go to the "Profile" tab (bottom-right corner).
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Tap "Help" or "Support".
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Choose a relevant order or topic (even if your issue isn’t related to a specific order, selecting a past order helps connect you to a live agent).
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Scroll down and tap “Still need help?” or “Contact us”.
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Tap “Chat with us” to start a live chat with a Deliveroo agent.
If Deliveroo advises you to contact us due to a technical issue with the voucher code you received, please open a support request through this link and include the following:
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A screenshot of your conversation with Deliveroo where the voucher code and the issue are mentioned.
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The email address associated with your Deliveroo account.
By providing this information, you consent to us sharing it with our Deliveroo supply team for further review.