If your eBay gift card is not working at checkout and the balance checker shows a zero balance, it is likely that eBay has placed a hold on the card. This can happen for the following reasons:
- Suspicious Activity: eBay may freeze the balance if they detect multiple redemptions from different locations or unusual spending patterns.
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Account Verification Issues: If the account using the gift card is flagged for suspicious activity or does not meet eBay's verification requirements, the funds may be placed on hold.
To resolve this issue, please contact eBay support directly here: eBay Help Center. eBay will require the following information:
- A photo of the redemption code(s) email confirmation with visible header information (showing the sender’s and recipient’s email addresses).
- A photo of the receipt or purchase confirmation email used to buy the eBay gift card(s) - (you can share with them the invoice page of your order.)
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A handwritten note containing your eBay username and the current date. (This note must be included in every photo submitted.)
Please note that we cannot intervene in eBay’s decision-making process or access additional details on your behalf due to their data protection policies.
However, customers who have not violated eBay's terms and follow the above steps have successfully resolved this issue with eBay support.