If you're seeing an "invalid code" error while trying to redeem a voucher on your DoorDash account, it may be due to one of the following reasons:
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Your account country or region does not match the voucher’s allowed territory.
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Your account has previous voucher redemptions that violate "one-time use" campaign rules.
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Your account may have restrictions (such as payment method issues, address discrepancies, or flagged activity).
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The voucher has specific purchase conditions that your account or orders do not meet.
For these reasons, DoorDash requires that customers first report any redemption issues directly to their support team. To contact DoorDash, please follow these steps:
- Open the DoorDash app on your phone.
- Tap the account icon (typically in the top-left corner).
- Select "Help" or "Get Help".
- Choose a relevant order or topic. Even if your issue isn’t related to a specific order, selecting a past order can help connect you to a live chat agent.
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Scroll down and tap “Chat with Support” to start a live conversation with a DoorDash agent.
If DoorDash advises you to contact us due to a technical issue with the card, please reply to this ticket and include:
- A screenshot of your conversation with DoorDash where the code and the issue are mentioned.
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The email address associated with your DoorDash account.
By providing this information, you consent to us sharing it with our DoorDash supply team for further review.