If you're seeing an "invalid code" error while trying to redeem a voucher on your Glovo account, it may be due to one of the following reasons:
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Your account country or region does not match the voucher’s allowed territory.
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Your account has previous voucher redemptions that violate "one-time use" campaign rules.
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Your account may have restrictions (such as payment method issues, address discrepancies, or flagged activity).
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The voucher has specific purchase conditions that your account or orders do not meet.
For these reasons, Glovo requires that customers first report any redemption issues directly to their support team. To contact Glovo, please follow these steps:
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Open the Glovo app on your phone.
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Tap on the profile icon (usually located in the bottom-right corner).
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Select "Help" or "Support".
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Choose the order you need help with (if it's about a specific order).
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If it's a general issue not tied to an order, look for the “Other questions” or “Account” topics.
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Scroll down and tap “Chat with us” or "Need more help?" to start a live chat with a Glovo support agent.
If Glovo advises you to contact us due to a technical issue with the card, please open a support request through this link and include:
- A screenshot of your conversation with Glovo where the code and the issue are mentioned.
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The email address associated with your Glovo account.
By providing this information, you consent to us sharing it with our Glovo supply team for further review.