Ordering/Payments
Learn about our payment methods and the most common questions when paying with crypto.
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Transactions
What is RBF (replace by fee)?
In Bitcoin, RBF stands for Replace-by-Fee. A Bitcoin transaction can be designated as RBF in order to allow the sende...
I need support regarding my LI.FI transaction (Top-up balance with other chains)
If you are having issues regarding a LiFi transaction, please reach out to LiFi’s support team on Discord here https:...
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful about which address they are paying to, as paying t...
I have not received my BTC balance refund. How long does it take?
BTC balance refunds may take up to 24h https://www.bitrefill.com/account/reimbursement
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
Can I combine my rewards & USD/EUR balance to make a purchase?
Making a purchase by combing your rewards balance & a USD or EUR balance could not be easier. Once you have added th...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
Why can’t I pay for a gift card/phone refill with my balance?
If you experience issues when purchasing a product with your balance, please make sure you have enough credit to cove...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
How to swap your favorite tokens to top up my Bitrefill balance?
Creating a Bitrefill account allows you to buy a prepaid balance with us, which is a great option for recurring custo...
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items' - How do I get my refund?
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), y...
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How to pay with my crypto wallet
Can I purchase gift cards using my favorite token/altcoin?
Currently, users cannot make purchases on Bitrefill using unsupported tokens like BNB or MATIC. Nevertheless, you can...
Can I make purchases using Fantom?
Unfortunately, Fantom cannot be used as a payment method. However, you can swap your favorite Fantom tokens using Lif...
Can I make purchases using Avalanche?
Unfortunately, Avalanche cannot be used as a payment method. However, you can swap your favorite Avalanche tokens usi...
Can I make purchases using Optimism?
Unfortunately, Optimism cannot be used as a payment method. However, you can swap your favorite Optimism tokens using...
Can I make purchases using Polygon?
Yes, you can make purchases by paying with USDC and USDT on Polygon. However, if you wish to pay with a different Pol...
Binance Pay
Bitrefill has partnered with Binance to enable 4500+ gift cards worldwide, right within the Binance app. Learn more: ...
