Ordering/Payments
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Transactions
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
I have not received my withdrawal/reimbursement . How long does it take?
Reimbursements may take up to 24h
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items'
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), yo...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or deposit to your Bitrefill account creates a new address; Please be caref...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
Payment not received in time
This error comes up when we do not detect your payment in the time window assigned for your invoice. When we quote a ...
Error paying via Coinbase: “You don't have enough balance in your Coinbase account to pay for this refill”
In case you get the following error when trying to pay for your order via Coinbase, please follow the steps below in ...
