Ordering/Payments
Learn about our payment methods and the most common questions when paying with crypto.
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Transactions
What is RBF (replace by fee)?
In Bitcoin, RBF stands for Replace-by-Fee. A Bitcoin transaction can be designated as RBF in order to allow the sende...
I need support regarding my LI.FI transaction (Top-up balance with other chains)
If you are having issues regarding a LiFi transaction, please reach out to LiFi’s support team on Discord here https:...
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful about which address they are paying to, as paying t...
I have not received my BTC balance refund. How long does it take?
BTC balance refunds may take up to 24h https://www.bitrefill.com/account/reimbursement
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood that...
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Payments
Can I combine my rewards & USD/EUR balance to make a purchase?
Making a purchase by combing your rewards balance & a USD or EUR balance could not be easier. Once you have added th...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
Why can’t I pay for a gift card/phone refill with my balance?
If you experience issues when purchasing a product with your balance, please make sure you have enough credit to cove...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
My Order Failed / Delivery Error: How Do I Get a Refund?
Unfortunately, there are rare occasions when an order may fail due to technical issues or with the operator or suppl...
I accidentally overpaid for my order or sent too much crypto
We’ve implemented the ability for customers to immediately initiate overpayment refunds directly from your invoice on...
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How to pay with my crypto wallet
Can I purchase gift cards using my favorite token/altcoin?
Currently, users cannot make purchases on Bitrefill using unsupported tokens like BNB or MATIC. Nevertheless, you can...
Can I make purchases using Fantom?
Unfortunately, Fantom cannot be used as a payment method. However, you can swap your favorite Fantom tokens using Lif...
Can I make purchases using Avalanche?
Unfortunately, Avalanche cannot be used as a payment method. However, you can swap your favorite Avalanche tokens usi...
Can I make purchases using Optimism?
Unfortunately, Optimism cannot be used as a payment method. However, you can swap your favorite Optimism tokens using...
Can I make purchases using Polygon?
Yes, you can make purchases by paying with USDC and USDT on Polygon. However, if you wish to pay with a different Pol...
Binance Pay
Bitrefill has partnered with Binance to enable 4500+ gift cards worldwide, right within the Binance app. Learn more: ...