Ordering/Payments
Learn about our payment methods and the most common questions when paying with crypto.
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Transactions
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful about which address they are paying to, as paying t...
I have not received my BTC balance refund. How long does it take?
BTC balance refunds may take up to 24h https://www.bitrefill.com/account/reimbursement
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
How to swap your favorite tokens to top up my Bitrefill balance?
Creating a Bitrefill account allows you to buy a prepaid balance with us, which is a great option for recurring custo...
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items' - How do I get my refund?
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), y...
I accidentally overpaid for my order or sent too much crypto
If you overpay for an order, we can refund the excess amount to your Bitrefill balance (only for bitcoin payments cur...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or account top-up to your Bitrefill account creates a new address. Please b...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
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How to pay with my crypto wallet
Can I purchase gift cards using my favorite token/altcoin?
Currently, users cannot make purchases on Bitrefill using unsupported tokens like BNB or MATIC. Nevertheless, you can...
Can I make purchases using Fantom?
Unfortunately, Fantom cannot be used as a payment method. However, you can swap your favorite Fantom tokens using Lif...
Can I make purchases using Avalanche?
Unfortunately, Avalanche cannot be used as a payment method. However, you can swap your favorite Avalanche tokens usi...
Can I make purchases using Optimism?
Unfortunately, Optimism cannot be used as a payment method. However, you can swap your favorite Optimism tokens using...
Can I make purchases using Polygon?
Yes, you can make purchases by paying with USDC and USDT on Polygon. However, if you wish to pay with a different Pol...
Binance Pay
Bitrefill has partnered with Binance to enable 4500+ gift cards worldwide, right within the Binance app. Learn more: ...
