Ordering/Payments
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Transactions
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
Error paying via Coinbase: “You don't have enough balance in your Coinbase account to pay for this refill”
In case you get the following error when trying to pay for your order via Coinbase, please follow the steps below in ...
I have not received my order/code instantly - zero confirmation policy
Usually, if the order is less than 200 USD with a sufficient transaction fee, it should be processed instantly. Howe...
I paid the full amount and I have not received my gift card/phone refill. What should I do?
First we want to let you know that your funds are safe. You will get a legend that says "payment detected". If you ha...
Why does it say partial / incomplete payment?
If you have sent your payment from a custodial exchange, wallet or other 3rd party platform, sometimes they may cha...
Why is there a 15-minute countdown timer on the order?
The Bitcoin price is volatile. When we quote a price in BTC we can only honor that price for 15 minutes - after which...
Can I combine my balance with an external (wallet) payment?
Unfortunately, it is not possible to pay by combining your account balance (BTC, USD, rewards) and with an external p...
