Ordering/Payments
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Transactions
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful to which address they are paying, as paying to a di...
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
I have not received my withdrawal/reimbursement . How long does it take?
Reimbursements may take up to 24h https://www.bitrefill.com/account/reimbursement
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
I accidentally overpaid for my order or sent too much crypto
If you overpay for an order, we can refund the excess amount to your Bitrefill balance (only for bitcoin payments cur...
What cryptocurrencies are accepted by Bitrefill?
We currently accept cryptocurrencies such as: Ether, Bitcoin (onchain and Lightning), Dash, Dogecoin, Litecoin, and U...
Tax information
Bitrefill cannot provide any legal or tax advice regarding your purchases at Bitrefill in your home country. You are ...
Can I pay with my Credit / Debit card?
We now accept card payments for Visa and Mastercard, simply select that as the payment method during checkout. These ...
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items'
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), yo...
