Ordering/Payments
Learn about our payment methods and the most common questions when paying with crypto.
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Transactions
Where can I find my crypto transaction ID (tx hash) ?
Transaction sent from an exchange: If you sent tokens from an exchange you can check all your orders on your account...
What is RBF (replace by fee)?
In Bitcoin, RBF stands for Replace-by-Fee. A Bitcoin transaction can be designated as RBF in order to allow the sende...
I need support regarding my LI.FI transaction (Top-up balance with other chains)
If you are having issues regarding a LiFi transaction, please reach out to LiFi’s support team on Discord here https:...
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful about which address they are paying to, as paying t...
I have not received my BTC balance refund. How long does it take?
BTC balance refunds may take up to 24h https://www.bitrefill.com/account/reimbursement
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
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Payments
How can I make purchases using my favorite token?
You will need a crypto wallet to connect to the Li-Fi widget, you will not be able to connect to the widget if your c...
Can I combine my cashback & USD/EUR balance to make a purchase?
Making a purchase by combining your cashback balance & a USD or EUR balance could not be easier. Once you have added...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
Why can’t I pay for a gift card/phone refill with my balance?
If you experience issues when purchasing a product with your balance, please make sure you have enough credit to cove...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
My Order Failed / Delivery Error: How Do I Get a Refund?
Unfortunately, there are rare occasions when an order may fail due to technical issues or with the operator or suppl...
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How to pay with my crypto wallet
Can I purchase gift cards using my favorite token?
You can swap your favorite tokens using Li.Fi Pay option, by doing so you can top-up your balance or make purchases....
What can I pay with?
The tokens we currently accept as payment methods are Name Code Network(s) Bitcoin BTC Bitcoin Network, Ligh...
Can I make purchases using Fantom?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...
Can I make purchases using Binance Smart Chain?
By selecting Li.Fi Pay you can swap your favorite Binance Smart Chain tokens and top-up your USD or balance or make p...
Can I make purchases using Avalanche?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...
Can I make purchases using Optimism?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...