Crypto Payments
Can I purchase gift cards using my favorite token?
You can swap your favorite tokens using Li.Fi Pay option, by doing so you can top-up your balance or make purchases....
Can I make purchases using Fantom?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...
Can I make purchases using Binance Smart Chain?
By selecting Li.Fi Pay you can swap your favorite Binance Smart Chain tokens and top-up your USD or balance or make p...
Can I make purchases using Avalanche?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...
Can I make purchases using Optimism?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...
Can I make purchases using Polygon?
Yes, you can make purchases by paying with USDC and USDT on Polygon. However, if you wish to pay with a different Pol...
Binance Pay
Bitrefill has partnered with Binance to enable 4500+ gift cards worldwide, right within the Binance app. Learn more: ...
Can I pay to the same address for different purchases?
Unfortunately, our payment and top-up addresses are for one-time use only. This means that every invoice for an order...
How can I make purchases using my favorite token?
You will need a crypto wallet to connect to the Li-Fi widget, you will not be able to connect to the widget if your c...
Can I reuse the top-up balance address of my previous top-up?
No, each top-up has a unique address. This means that Bitrefill addresses cannot be reused. Users need to be careful ...
Where can I find my crypto transaction ID (Tx ID/Hash ID) ?
Transaction sent from an exchange: If you sent tokens from an exchange you can check all your transactions in your a...
What is RBF (replace by fee)?
In Bitcoin, RBF stands for Replace-by-Fee. This feature allows a Bitcoin transaction to be flagged as RBF, enabling t...
Can I combine my cashback & USD/EUR balance to make a purchase?
Making a purchase by combining your cashback balance & a USD or EUR balance could not be easier. Once you have added...
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood that...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
Are refunds based on the value of the gift card/phone refill or the currency/token?
When you choose to receive a refund in cryptocurrency to your wallet, we process the refund in the value of the crypt...
I need support with my LI.FI transaction (balance top-up with other chains)
If you are having issues with a LiFi transaction, please reach out to LiFi’s support team on Discord here https://dis...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. This means that Bitrefill addresses cannot be reused Users need to be careful...
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
My Order Failed / Delivery Error: How Do I Get a Refund?
Unfortunately, there are rare occasions when an order may fail due to technical issues or with the operator or suppl...
I accidentally overpaid for my order or sent too much crypto
We’ve implemented the ability for customers to immediately initiate overpayment refunds directly from your invoice on...
Binance Smart Chain / BEP20 payments
From the BNB Smartchain we currently only accept USDT, however, we also accept Binance pay! You can now shop for 4,00...
I didn't receive my refund or I get an error when requesting a refund
If you encounter issues while requesting a refund or haven't received it yet, there could be several reasons behind t...
Payment not received in time
This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote ...
How do I pay using Coinbase Wallet?
Coinbase is one of our most popular wallets due to its ease of use. You can download the Coinbase Wallet HERE in the ...
What Should I Do If I Haven’t Received My Order After Full Payment?
If you have made a payment and have not received your order, please follow these steps to resolve the issue: If you m...
Why does my invoice say "underpaid order"?
Your invoice might display "Underpaid Order" if the total amount due was not fully paid. Here are some reasons why th...
How do I pay using Strike Wallet?
Strike is one of our most popular wallets due to its ease of use and near instant lightening transactions. Now that y...
Why is there a countdown timer on the order?
The Bitcoin price is volatile. When we quote a price in BTC we can only honor that price for 30 minutes - after which...