I accidentally overpaid for my order or sent too much crypto

  • Updated

If you overpay for an order, we can refund the excess amount to your Bitrefill balance (only for bitcoin payments currently) or to your wallet address (for BTC and other crypto payments).

Please contact us via https://help.bitrefill.com/hc/en-us with your invoice ID in plain text format, if you cannot find it please include information about your order such as; 

  • Order ID, 
  • Email address, 
  • Wallet address you sent payment to, 
  • Or Transaction hash of the payment. 

Once we have identified the overpayment, we can return the excess amount.

Unfortunately, if you paid a larger amount than the total of your invoice, this is not automatically credited to your Bitrefill account or order at this time.

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