Payment not received in time

  • Updated

This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote a price in BTC, ETH, DASH or Doge, we can only honor that price for 15 minutes due to their price volatility.


If you have sent the payment but your invoice expired, please keep that screen open and as soon as we detect it, you will be able to request a refund for your payment. 

If you have not sent your payment yet & the page has expired, you can create a new order by selecting the "Recreate Order" button. 

For further assistance, please contact our support team with the Invoice ID and transaction ID for your payment.