A payment can fail for several reasons, including bank restrictions, or insufficient funds. Here are some examples:
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Insufficient Funds
- The bank declined the transaction due to an insufficient balance.
- Card Limits Reached
- The transaction may exceed the daily, monthly, or per-transaction limits set by the bank.
- Bank or Card Issuer Restrictions
- Some banks block certain online transactions or require prior approval for international payments.
- The card may be restricted from being used on specific platforms.
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3D Secure Authentication Issues
- The card may not be 3D Secure (3DS) enabled, or authentication was not completed successfully.
- Some banks require additional verification, such as a one-time password or approval through a banking app.
- Technical Issues
- The payment processor may have experienced a temporary issue.
- Apple Pay and Google Pay may not be available on certain devices or browsers.
Here is some troubleshooting you can go through to try to complete the payment
- Verify your transaction limits and ensure the amount does not exceed them.
- Check with your bank to confirm if the transaction was blocked and request approval.
- Ensure your card is 3D Secure enabled and complete any required authentication steps.
- Try a different payment method, such as another card, Apple Pay, or Google Pay.
- Wait and try again later if the failure was due to a temporary issue.
If the issue persists, you can always contact our customer support team with the details of your attempt to get assistance.