In rare cases, your order may fail due to a technical issue or a problem with the operator or supplier. Don’t worry, if you placed the order through your Belo account, getting a refund is quick and simple.
Here’s how to do it:
From the Bitrefill website or app:
Go to your failed order and click "Refund options."
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You’ll be asked to choose where you’d like the refund to go. You’ll see these options:
Refund to new or existing account (shown as Refund to logged in account if you’re signed in, or Refund as Bitrefill credit if the order is already in your Bitrefill account)
Refund to a Bitcoin address
For very small amounts, only the account option is shown.
Note: If you choose the account option, the refund is added to your Bitrefill account as credit, not to your Belo wallet.
If you'd like to withdraw those funds later, please note that a withdrawal fee applies. You can find more information here: Bitrefill BTC balance reimbursement
Refund to your Belo account
To receive the refund directly to your Belo account, follow these steps:
Open your Belo app
Tap "Deposit" > "BTC" > "Blockchain" > "SegWit"
Copy the SegWit address provided
Paste it into the refund form on Bitrefill
Click "Refund" to submit your request
After that, the system will generate a link to track your refund on the blockchain. You should receive the funds in your Belo account shortly.
If you need help at any point, feel free to reach out to our customer support team.