Ordering / Payments
Learn about our payment methods and the most common questions when making payments
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Placing an order
Can I purchase gift cards using my favorite token?
You can swap your favorite tokens using our integrated Li.Fi Pay option: by doing so, you can purchase store credit o...
How to place an order
1) Find the product you wish to order at https://www.bitrefill.com/ 2) Add it to your cart with the desired denominat...
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. This means that Bitrefill addresses cannot be reused Users need to be careful...
What can I pay with?
The tokens we currently accept as payment methods are: Name Code Network(s) Bitcoin BTC Bitcoin Network, Lig...
Why is there a countdown timer on the order?
Cryptocurrency prices are volatile. When we quote a price in crypto, we can only honor that price for 30 minutes—...
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Using your store credit
How do I use my Bitrefill USD or EUR store credit?
You can shop normally and choose USD or EUR Store Credit as your payment method during checkout. Your available store...
Can I combine my cashback & USD/EUR balance to make a purchase?
Purchasing by combining your cashback & a USD or EUR store credit is easy! Once you have added the itens to your cart...
Can I combine my cashback store credit with an external (wallet) payment?
Unfortunately, it is not possible to combine Store Credit with an external payment. However, you can combine your Sto...
Can I combine my Bitrefill balance with an external (wallet) payment?
Unfortunately, it is not possible to pay by combining your Bitrefill Store Credit (BTC, EUR, USD or Rewards) with an ...
Why can’t I pay for a gift card/phone refill with my store credit?
If you experience issues when purchasing a product with Store Credit, please make sure you have enough credit to cove...
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Crypto Payments
How can I make purchases using my favorite token?
You will need a crypto wallet to connect to the Li-Fi widget, you will not be able to connect to the widget if your c...
Why does my invoice say "underpaid order"?
Your invoice might display "Underpaid Order" if the total amount due was not fully paid. Here are some reasons why th...
Payment not received in time
This message comes up when we do not detect your payment within the time window assigned for your invoice. When we qu...
What Should I Do If I Haven’t Received My Order After Full Payment?
If you have made a payment and have not received your order, please follow these steps to resolve the issue: If you m...
Where can I find my crypto transaction ID (Tx ID/Hash ID) ?
Transaction sent from an exchange: If you sent tokens from an exchange you can check all your transactions in your a...
What happens if I send crypto to the wrong address?
If you send cryptocurrency to the wrong address or accidentally send too much to an unintended recipient, there’s a ...
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Non-crypto Payments
What is a non-crypto payment?
A non-crypto payment, also known as a fiat payment, is any transaction made using traditional government-issued curre...
Which are the supported non-crypto payment methods?
Bitrefill supports the following non-crypto payment methods: Credit & Debit Cards – Visa, Mastercard, American Expre...
Why did my payment fail?
A payment can fail for several reasons, including bank restrictions, or insufficient funds. Here are some examples: ...
How do non-crypto refunds work?
Refunds for non-crypto payments are processed as soon as possible back to the original payment method. Refund proces...
Why can't I pay with my desired payment method anymore?
There are several reasons why a previously available non-crypto payment method may no longer be supported: Regional ...
What security measures do you have in place?
Card data stays private – We use trusted and compliant payment service providers to process card details, and no oth...
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Bitrefill Promo Codes
What are Bitrefill Promo Codes?
Bitrefill Promo Codes are the best way to earn cashback for future Bitrefill Purchases. The cashback is earned in Bit...
How do I use my Bitrefill Promo Code?
1.) Find the product(s) you wish to order at https://www.bitrefill.com/ 2.) Add the product(s) to your cart with th...
Can I use a Bitrefill Promo Code without having a Bitrefill Account?
Unfortunately, you can’t use a Bitrefill Promo Code without having a Bitrefill Account. Registering a Bitrefill acco...
Are there any purchase limits with a Bitrefill promo code?
All promo codes have a limit defined by the promotion being run. Always check the original message or source from wh...
Can I use the Bitrefill Promo code with any of the Bitrefill Products?
Bitrefill Promo codes are not valid for Bill Pay Products and some Gift Cards. You can see if the Gift card is eligib...
What happens if I use a Bitrefill Promo Code and my orders fail?
If your orders failed, the promo code will remain unused and you will be able to use the same promo code on another p...
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Paying with crypto: Tokens, Networks & Wallets
Can I make purchases using Binance Smart Chain?
By selecting Li.Fi Pay you can swap your favorite Binance Smart Chain tokens and top-up your USD or balance or make p...
Binance Smart Chain / BEP20 payments
From the Binance Smartchain we currently only accept USDT. However, we also accept Binance Pay, which allows you to s...
Can I make purchases using Polygon?
Yes, you can make purchases by paying with USDC and USDT on Polygon. However, if you wish to pay with a different Pol...
How do I pay using Coinbase Wallet?
Coinbase is one of our most popular wallets due to its ease of use. You can download the Coinbase Wallet HERE in the ...
Can I make purchases using Fantom?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To utili...
Can I make purchases using Arbitrum?
You can do that by selecting Li.Fi Pay as a payment method at checkout or using our Swap and Top-up feature. To uti...