Crypto Payments
How can I make purchases using my favorite token?
You will need a crypto wallet to connect to the Li-Fi widget, you will not be able to connect to the widget if your c...
Why does my invoice say "underpaid order"?
Your invoice might display "Underpaid Order" if the total amount due was not fully paid. Here are some reasons why th...
Payment not received in time
This message comes up when we do not detect your payment within the time window assigned for your invoice. When we qu...
What Should I Do If I Haven’t Received My Order After Full Payment?
If you have made a payment and have not received your order, please follow these steps to resolve the issue: If you m...
Where can I find my crypto transaction ID (Tx ID/Hash ID) ?
Transaction sent from an exchange: If you sent tokens from an exchange you can check all your transactions in your a...
What happens if I send crypto to the wrong address?
If you send cryptocurrency to the wrong address or accidentally send too much to an unintended recipient, there’s a ...
I need support with my LI.FI transaction (balance top-up with other chains)
If you are having issues with a LiFi transaction, please reach out to LiFi’s support team on Discord here https://dis...
My Order Failed / Delivery Error: How Do I Get a Refund?
Unfortunately, there are rare occasions when an order may fail due to technical issues or with the operator or suppl...
I accidentally overpaid for my order or sent too much crypto
We’ve implemented the ability for customers to immediately initiate overpayment refunds directly from your invoice on...
Can I pay to the same address for different purchases?
Unfortunately, our payment and top-up addresses are for one-time use only. This means that every invoice for an order...
Binance Pay
Bitrefill has partnered with Binance to enable 4500+ gift cards worldwide, right within the Binance app. Learn more: ...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
I didn't receive my refund or I get an error when requesting a refund
If you encounter issues while requesting a refund or haven't received it yet, there could be several reasons behind t...
Are refunds based on the value of the gift card/phone refill or the currency/token?
When you choose to receive a refund in cryptocurrency to your wallet, we process the refund in the value of the crypt...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
What is RBF (replace by fee)?
In Bitcoin, RBF stands for Replace-by-Fee. This feature allows a Bitcoin transaction to be flagged as RBF, enabling t...
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...