Payments
Can I combine my rewards & USD/EUR balance to make a purchase?
Making a purchase by combing your rewards balance & a USD or EUR balance could not be easier. Once you have added th...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
Why can’t I pay for a gift card/phone refill with my balance?
If you experience issues when purchasing a product with your balance, please make sure you have enough credit to cove...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
How to swap your favorite tokens to top up my Bitrefill balance?
Creating a Bitrefill account allows you to buy a prepaid balance with us, which is a great option for recurring custo...
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items' - How do I get my refund?
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), y...
I accidentally overpaid for my order or sent too much crypto
We’ve implemented the ability for customers to immediately initiate overpayment refunds directly from your invoice on...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or account top-up to your Bitrefill account creates a new address. Please b...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
I didn't receive my refund or I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
Payment not received in time
This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote ...
I have not received my gift card/phone refill and I paid the full amount. What should I do?
First we want to let you know that your funds are safe. Your invoice will update as well as a confirmation email that...
Why does my invoice say "underpaid order"?
Your invoice displays "Underpaid Order" because the total amount was not paid. Several reasons might lead to this...
Why is there a countdown timer on the order?
The Bitcoin price is volatile. When we quote a price in BTC we can only honor that price for 30 minutes - after which...
Can I combine my Bitrefill balance with an external (wallet) payment?
Unfortunately, it is not possible to pay by combining your Bitrefill balance (BTC, EUR, USD, rewards) with an externa...
Can I combine my rewards balance with an external (wallet) payment?
Unfortunately, it is not possible to combine your rewards balance with an external payment. However, you can combine ...