Payments
How can I make purchases using my favorite token?
You will need a crypto wallet to connect to the Li-Fi widget, you will not be able to connect to the widget if your c...
Can I combine my cashback & USD/EUR balance to make a purchase?
Making a purchase by combining your cashback balance & a USD or EUR balance could not be easier. Once you have added...
Understanding our cryptocurrency refund policy
Sometimes, things don't pan out as planned, resulting in a need for a refund. Here's what you'll need to know about o...
Why can’t I pay for a gift card/phone refill with my balance?
If you experience issues when purchasing a product with your balance, please make sure you have enough credit to cove...
If I choose a crypto refund to my wallet/exchange what amount will I get back?
If you choose to refund to your wallet or exchange, you will receive back the same amount of cryptocurrency you initi...
My Order Failed / Delivery Error: How Do I Get a Refund?
Unfortunately, there are rare occasions when an order may fail due to technical issues or with the operator or suppl...
I accidentally overpaid for my order or sent too much crypto
We’ve implemented the ability for customers to immediately initiate overpayment refunds directly from your invoice on...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or account top-up to your Bitrefill account creates a new address. Please b...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
I didn't receive my refund or I get an error when requesting a refund
If you encounter issues while requesting a refund or haven't received it yet, there could be several reasons behind t...
Payment not received in time
This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote ...
What Should I Do If I Haven’t Received My Order After Full Payment?
If you have made a payment and have not received your order, please follow these steps to resolve the issue: If you m...
Why does my invoice say "underpaid order"?
Your invoice might display "Underpaid Order" if the total amount due was not fully paid. Here are some reasons why th...
Why is there a countdown timer on the order?
The Bitcoin price is volatile. When we quote a price in BTC we can only honor that price for 30 minutes - after which...
Can I combine my Bitrefill balance with an external (wallet) payment?
Unfortunately, it is not possible to pay by combining your Bitrefill balance (BTC, EUR, USD, rewards) with an externa...
Can I combine my cashback balance with an external (wallet) payment?
Unfortunately, it is not possible to combine your balance with an external payment. However, you can combine your bal...