eSIMs
An eSIM is a digital SIM that can be installed directly into your smartphone or device
Can I use my hotspot with an eSIM?
Yes, you should be able to use your hotspot with your eSIM.If you can’t use your hotspot, you may need to update your...
How do I set up my eSIM's APN?
All of our eSIMs have an automatic Access Point Name (APN) and so manual programming is not necessary.However, if you...
Why was my eSIM data consumed so fast?
If you feel like your eSIM data is running out faster than expected, you're not alone. This is a common concern—and i...
How to unarchive eSIMs?
Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Scroll al the way to the bottom of the p...
How to archive eSIMs?
Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Click on the eSIM you wish to archive 2...
How to rename eSIMs?
Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Click on the eSIM you wish to rename 2....
Where can I find my eSIMs?
To find your eSIMs after you have purchased them, first, make sure you are logged in, go to your account page, and th...
My eSim is installed but it's not working. What should I do?
There could be different reasons why your eSim is not working. Here are a few: Device Compatibility: Have you chec...
How do I enable Roaming on my device once I've installed and activated the eSim?
After installing your eSim, it's crucial to ensure that you turn on roaming on your device. This step allows your dev...
Why is my eSim data slow?
If you are struggling with a poor quality connection on a particular network, then we advise you to manually search a...
How to install eSIM on Android devices
First, check that your Android device is compatible with eSIMs and is not locked by any specific carrier. To check co...
How to install eSIM on Apple (iOS) devices
First, check that your Apple device is compatible with eSIMs and is not locked by any specific carrier. To check comp...
What is an eSIM?
An eSIM is an ‘embedded SIM’, the replacement for SIM cards. Unlike traditional SIM cards that come in physical form,...
How long does it take to activate an eSIM?
The whole process of activating an eSIM can take up to 10 minutes. Make sure you will have a reliable internet connec...
Is my phone compatible with eSIMs?
Both Android and Apple devices can use eSIMs, but you do need to confirm that your device is compatible and that your...
How do I check my current eSIM data usage?
You can check your data usage on your order page. We will also email and text you to keep you updated about your data...
How long can I use an eSIM?
You’ll find that our eSIM expires at different times. We recommend that you choose the plan that corresponds best to ...
Does my eSIM come with a new phone number?
At this time, Bitrefill eSIMs do not come with a phone number and are a data-only plan. You can keep your personal nu...
What is the “PDP Authentication Failure” error?
This error can be caused due to issues with your eSIM validity or settings. Please check if: You have valid data rem...
What is the “This code is no longer valid” error?
This error appears either when the QR code is not properly scanned or if the eSIM has already been installed. Sometim...
What is the “Unable to complete Cellular Plan Change” error?
This error could be due to: Having more eSIMs than your device can support. Please remove eSIMS that have expired or...
What is the “Cellular Plans from this Carrier Cannot be Added” error?
This means your device is network-locked. You need a network-unlocked device to download and support eSIMs. If you ge...