eSIMs
An eSIM is a digital SIM that can be installed directly into your smartphone or device
How to archive eSIMs?
Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Click on the eSIM you wish to archive 2...
My eSim is installed but it's not working. What should I do?
There could be different reasons why your eSim is not working. Here are a few: Device Compatibility: Have you checke...
How do I enable Roaming on my device once I've installed and activated the eSim?
After installing your eSim, it's crucial to ensure that you turn on roaming on your device. This step allows your dev...
Why is my eSim data slow?
If data speeds are slow, it's possible to connect to a different network manually by following these steps: Go to S...
How to install eSIM on Android devices
First, check that your Android device is compatible with eSIMs and is not locked by any specific carrier. To check co...
How to install eSIM on Apple (iOS) devices
First, check that your Apple device is compatible with eSIMs and is not locked by any specific carrier. To check comp...
What is an eSIM?
An eSIM is an ‘embedded SIM’, the replacement for SIM cards. Unlike traditional SIM cards that come in physical form,...
How long does it take to activate an eSIM?
The whole process of activating an eSIM can take up to 10 minutes. Make sure you will have a reliable internet connec...
Is my phone compatible with eSIMs?
Both Android and Apple devices can use eSIMs, but you do need to confirm that your device is compatible and that your...
How do I check my current eSIM data usage?
You can check your data usage on your order page. We will also email and text you to keep you updated about your data...
How long can I use an eSIM?
You’ll find that our eSIM expires at different times. We recommend that you choose the plan that corresponds best to ...
Does my eSIM come with a new phone number?
At this time, Bitrefill eSIMs do not come with a phone number and are Data-only. You can keep your personal number fo...
What is the “PDP Authentication Failure” error?
This error can be caused due to issues with your eSIM validity or settings. Please check if: You have valid data rem...
What is the “This code is no longer valid” error?
This error appears either when the QR code is not properly scanned or if the eSIM has already been installed. Sometim...
What is the “Unable to complete Cellular Plan Change” error?
This error could be due to: Having more eSIMs than your device can support. Please remove eSIMS that have expired or...
What is the “Cellular Plans from this Carrier Cannot be Added” error?
This means your device is network-locked. You need a network-unlocked device to download and support eSIMs. If you ge...