eSIMs
An eSIM is a digital SIM that can be installed directly into your smartphone or device
What is an ‘Unlimited’ eSIM and how does it work?
An unlimited eSIM provides you with a data only eSIM with an unlimited amount of data* for a selected period of time ...
My eSim is installed but it's not working. What should I do?
There could be different reasons why your eSim is not working. Here are a few: Device Compatibility: Have you chec...
Why is my eSim data slow?
We have partnered with eSim Go, a leading provider of eSIM services, as our preferred carrier for our eSIMs. This par...
How to install eSIM on Apple (iOS) devices
First, check that your Apple device is compatible with eSIMs and is not locked by any specific carrier. To check comp...
What is an eSIM?
eSIM is an ‘embedded SIM’, the replacement for SIM cards. Unlike traditional SIM cards that come in physical form, an...
How long does it take to activate an eSIM?
The whole process of activating an eSIM can take up to 10 minutes. Make sure you will have a reliable internet connec...
Is my phone compatible with eSIMs?
Both Android and Apple devices can use eSIMs, but you do need to confirm that your device is compatible and that your...
How do I check my current eSIM data usage?
You can check your data usage on your order page. We will keep you updated about your data plan usage via email and t...
How long can I use an eSIM?
You’ll find that our eSIM expires at different times. We recommend that you choose the plan that corresponds best to ...
Does my eSIM come with a new phone number?
At this time, Bitrefill eSIMS do not come with a phone number and are a Data-only plan. You can keep your personal nu...
What is the “PDP Authentication Failure” error?
This error can be caused due to issues with your eSIM validity or settings. Please check if: You have valid data rem...
What is the “This code is no longer valid” error?
This error appears either when the QR code is not properly scanned or if the eSIM has already been installed. Sometim...
What is the “Unable to complete Cellular Plan Change” error?
This error could be due to: Having more eSIMs than your device can support. Please remove eSIMS that have expired or...
What is the “Cellular Plans from this Carrier Cannot be Added” error?
This means your device is network-locked. You need a network-unlocked device to download and support eSIMs. If you ge...