After installing your eSim, it's crucial to ensure that you turn on roaming on your device. This step allows your device to connect to the eSim Go network when you're outside your home network's coverage area.
Here's how you can turn on roaming on both Apple and Android devices:
For Apple Devices:
1. Go to the Settings app on your home screen.
2. Select 'Cellular': In the settings menu, tap 'Cellular' or 'Mobile Data', depending on your region.
3. Tap on 'Cellular Data Options': This will open a new menu.
4. Enable 'Data Roaming': Toggle the switch next to 'Data Roaming' to the on position. The switch should turn green, indicating that data roaming is now enabled.
Click HERE for additional information on installing your eSim card to your Apple device
For Android Devices:
1. Go to the 'Settings' app in your app drawer or home screen.
2. Select 'Connections': In the settings menu, tap on 'Connections' or 'Network & Internet', depending on your device.
3. Tap on 'Mobile Networks': This will open a new menu.
4. Enable 'Data Roaming': Toggle the switch next to 'Data Roaming' to the on position. The switch should turn blue or green, indicating that data roaming is enabled.
You can click HERE for additional information on installing your eSim card to your Android device.
While roaming charges are typically not applicable when using eSim Go, it's always a good idea to check with your network provider to understand any potential costs associated with data roaming.
If you have any issues or need any more help, please don't hesitate to contact our customer service team.
If you experience slow data speeds check out our FAQ on the subject HERE