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  1. Frequently asked questions
  2. Phone Refills

Phone Refills

Learn how to top up your phone and how to get the most out of it.

  • eSIMs

      Can I use my hotspot with an eSIM?

      Can I use my hotspot with an eSIM?

      Yes, you should be able to use your hotspot with your eSIM.If you can’t use your hotspot, you may need to update your...

      How do I set up my eSIM's APN?

      How do I set up my eSIM's APN?

      All of our eSIMs have an automatic Access Point Name (APN) and so manual programming is not necessary.However, if you...

      Why was my eSIM data consumed so fast?

      Why was my eSIM data consumed so fast?

      If you feel like your eSIM data is running out faster than expected, you're not alone. This is a common concern—and i...

      How to unarchive eSIMs?

      How to unarchive eSIMs?

      Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Scroll al the way to the bottom of the p...

      How to archive eSIMs?

      How to archive eSIMs?

      Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Click on the eSIM you wish to archive  2...

      How to rename eSIMs?

      How to rename eSIMs?

      Make sure you are logged in and at the My eSIMs page, follow these steps: 1. Click on the eSIM you wish to rename  2....

    See all 22 articles

  • Phone Refills

      How do I use the prepaid mobile refill service?

      How do I use the prepaid mobile refill service?

      First, pick the mobile company and package you want. Then, type in your phone number, pick a  payment method, and pa...

      How quickly do I get the refill?

      How quickly do I get the refill?

      As soon as the transaction payment is fully confirmed, sometimes instantly, we will send out the refill automaticall...

      Does it work with post-paid or subscription phone plan?

      Does it work with post-paid or subscription phone plan?

      In most cases it doesn't, only with prepaid. But if you type in your number and it says that it's supported you can t...

      Do phone refills work if I am roaming?

      Do phone refills work if I am roaming?

      Yes, it doesn't matter which country you are in, the amount will be credited instantly anyway.  

Frequently asked questions
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