How do I claim a free eSIM?

You can claim a free 1GB eSIM in the Bitrefill mobile app if you meet the requirements below.

Who is eligible to claim the free 1GB eSIM?

You can claim the offer if you meet all of the following requirements:

  • Your Bitrefill account has a verified email address.
  • You are using the official Bitrefill mobile app on iOS or Android. This offer is not available on our website.
  • You have never purchased or claimed an eSIM on your Bitrefill account before.
  • You have not already claimed a free eSIM.
  • You are selecting one of the 11 supported destinations: United Kingdom, Italy, Spain, Australia, France, Brazil, Turkey, Germany, Netherlands, Thailand, Mexico.

This offer is limited to one free eSIM per account and cannot be transferred.

How do I claim my free eSIM?

  1. Open the Bitrefill app and sign in to your account.
  2. Navigate to the eSIM tab.
  3. Tap the banner offering 1GB for free.
  4. Select your destination country and confirm your order.
  5. Follow the standard installation instructions on your screen or in the confirmation email sent to your inbox.

Why do I not see the option to claim?

If the free claim banner does not appear, check the following points:

  • You are browsing on our website instead of the Bitrefill mobile app.
  • You are using an active VPN or private relay. Please turn off your VPN and reopen the app.
  • Your account email is not yet verified.
  • Your account has previously ordered or claimed an eSIM.
  • The destination you are trying to select is outside the 11 eligible countries.

This promotion does not use coupon codes. Eligible accounts will see the offer automatically in the app.

Can I get a second free eSIM or transfer it to another account?

No. The offer is strictly limited to one claim per account. Once claimed, additional data packages or new destinations can be purchased through our standard catalog.

What happens if I have trouble installing or connecting?

Free eSIMs connect to the same local networks as our paid packages. If you encounter setup or connectivity issues, please make sure your device is carrier unlocked, check that data roaming is enabled for your eSIM line, review our troubleshooting guide, or contact our support team.