1. Frequently asked questions
  2. Phone Refills
  3. eSIMs

My eSim is installed but it's not working. What should I do?

  • Updated

There could be different reasons why your eSIM is not working. Here are a few: 

  1. Data Roaming: Please check that the data roaming has been enabled on your device.

  2. APN Settings: Please ensure your device's APN settings are correctly configured. Here's a guide to learn how to set up your APN correctly.

  3. Geographic Availability: Are you currently located in the country for which this eSIM is designed to operate? The eSIM will only connect to a local network provided once you're in the country or region it is intended for.

  4. Network operator: If you’re having issues with a poor-quality connection on a particular network, we recommend that you manually search for and select another network operator.