Why is my eSim data slow?

  • Updated

We have partnered with eSim Go, a leading provider of eSIM services, as our preferred carrier for our eSIMs. This partnership is part of our ongoing commitment to provide you with the best possible connectivity experience worldwide.

eSim Go is renowned for its reliable, high-speed network coverage which is always expanding, and we believe this collaboration will significantly enhance your experience when using our eSIM products.

If you are experiencing slow data speeds, you have the option to connect to a different network. Here's how you can do it:

1. Go to Settings: On your device, navigate to the settings menu.

2. Select 'Cellular' or 'Mobile Data': The exact wording may vary depending on your device.

3. Choose 'Network Selection': This option allows you to manually select the network you want to connect to.

4. Turn off 'Automatic' Selection: By default, your device will automatically select a network. Turn this off to manually select a network.

5. Select a Network: A list of available networks will appear. Choose the one you want to connect to.

Please note that the availability of networks may vary depending on your location and the network coverage in your area. If you continue to experience slow data speeds after switching networks, please contact our customer service team for further assistance.

We hope this new partnership with eSim Go and the ability to switch networks will enhance your connectivity experience. As always, we appreciate your support and look forward to continuing to serve your eSIM needs.

For more information on how to troubleshoot connections on your device check out eSims extensive FAQ section HERE