Bitrefill Card
Learn more about the Bitrefill Card.
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Getting Started with your Bitrefill Card
What is the Bitrefill Card?
The Bitrefill Card is a payment card that you can use online and in-store at merchants that accept contactless paymen...
Who is eligible to apply for the Bitrefill Card?
Individuals aged 18 or older who are residents of the following countries are eligible to apply for the Bitrefill Car...
Will I be getting a physical card in the mail?
A physical card is available to order for free and can be shipped within the EU. The physical card has a separate bal...
Does the Bitrefill Card have an issuance fee?
No, there are no issuance fees for both the digital and physical Bitrefill Cards. Please note that if you lose or rep...
What are the different limits and tiers for the Bitrefill Card?
Starter Tier All Bitrefill Card customers start with this tier. Requirements Proof of Identity (Photo of ID docume...
How does the Bitrefill Card "Cash out" work?
Transfering EUR from your Bitrefill Card Balance to European bank accounts under your name is simple and swift. Just ...
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Using your Bitrefill Card
How do I activate contactless for my Bitrefill Card?
The virtual Bitrefill card is compatible with Google Pay, and you can add it to your Google Wallet to make contactles...
What are the fees for the Bitrefill Card?
All of the fees for the Bitrefill Card can we found here - https://www.bitrefill.com/card/pricing - and in your card ...
What is the fee to add money to the Bitrefill Card?
1.99% is the fixed fee charged by Bitrefill on top of the variable cost of exchange, based on our card partner’s live...
What cryptocurrencies can I load onto the Bitrefill Card?
The Bitrefill Card offers extensive support for a broad range of key cryptocurrencies. Important: Please note that th...
What are the spending limits for the Bitrefill Card?
There are two spending limit tiers: Starter and Plus The Starter level allows for up to 15,000 EUR in deposits and sp...
What happens if I make too small of a deposit?
If you deposit less than the minimum amount required (currently €30) to your Bitrefill card, you will not receive the...
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Physical Card
Is there a fee for ATM withdrawals?
Yes, there is a 2.49% fee for ATM withdrawals. You can check more information about the Bitrefill Card pricing here: ...
How can I check the PIN of my physical card?
You can check your PIN by logging in to your Bitrefill account, going to “Bitrefill Card," clicking or tapping on “Ph...
Can I order a replacement card if mine gets damaged?
If your card is damaged, you can request a replacement through your Bitrefill account. Your existing balance will be ...
What happens if I lose my physical card?
If your physical card is lost or stolen, log in to your Bitrefill account to freeze it immediately. You can then revo...
Is there any fee for getting the physical card?
No, there are no fees to order the physical card or monthly maintenance fees. For more details, check out the Pricing...
What should I do if my card doesn’t arrive on time?
If your card hasn’t arrived within 10-15 business days, please contact Bitrefill customer support for help resolving ...
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Privacy & Security
Where is my 3D Secure password?
The 3D Secure Password is an authentication method that provides an additional layer of authentication for card trans...
I don't recognize a transaction on my Bitrefill Card. What should I do?
If you don't recognize a transaction on your Bitrefill card, follow these steps to address the issue promptly: Free...
What is a transaction dispute?
A transaction dispute is a process used to recover funds when you can't resolve an issue with a merchant, typically r...
How are online payments made with the Bitrefill Card protected?
Your card is safeguarded by the 3DSecure standard for enhanced security during online transactions, helping to minimi...
Who is your partner for the Bitrefill Card services?
The custody and exchange of your crypto assets is handled by Striga Technology OÜ, a VASP licensed in Estonia. The ca...
How does Bitrefill keep my information safe and private?
Your card information is controlled and kept safe by our licensed partners. Bitrefill does not have access to your ca...