Bitrefill Card
Learn more about the Bitrefill Card.
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Getting Started with your Bitrefill Card
How can I get a Physical or Virtual Card?
You can order both a Physical and Virtual card for free. Once you have completed identity verification, simply pick w...
How do I activate my Bitrefill Card?
In the Bitrefill App, tap on the Cards tab or go to https://bitrefill.com/account/card and choose whether you want to...
How do I add money to the Bitrefill Card?
To add money to your card, follow these steps: 1) Go to your account page: On mobile: Click on "Account" in the botto...
What is the Bitrefill Card?
The Bitrefill Card is a payment card that you can use online and in-store at merchants that accept contactless paymen...
Who is eligible to apply for the Bitrefill Card?
Individuals aged 18 or older who are residents of the following countries are eligible to apply for the Bitrefill Car...
Will I be getting a physical card in the mail?
A physical card is available to order for free and can be shipped within the EU. The physical card has a separate bal...
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Using your Bitrefill Card
Why is my Bitrefill Card transaction pending?
When your payment is authorized, it means the transaction has been approved and the funds are reserved. However, this...
Where can I use my Bitrefill Card?
The card can be used internationally at merchants, for both in-store contactless payments and online. Card transact...
What cryptocurrencies can I load onto the Bitrefill Card?
The Bitrefill Card offers extensive support for a broad range of key cryptocurrencies. Important: Please note that th...
Can I transfer my Bitrefill store credit to the Bitrefill Card?
You cannot directly transfer Store Credit to the Bitrefill Card. To add money to your card, you'll need to make a tra...
Are there any geographical limitations related to deposits and verification?
Yes. Verifications and deposits are not allowed in these locations: Afghanistan, Albania, Algeria, Armenia, Azerbaij...
What happens when my Bitrefill Card expires?
When your card expires, you must order a new card. Follow these steps: 1. Log in to your Bitrefill account. 2. Naviga...
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Physical Card
Is there a fee for ATM withdrawals?
Yes, there is a 2.49% fee for ATM withdrawals. You can check more information about the Bitrefill Card pricing here: ...
How can I check the PIN of my physical card?
You can check your PIN by logging in to your Bitrefill account, going to “Bitrefill Card," clicking or tapping on “Ph...
Can I order a replacement card if mine gets damaged?
If your card is damaged, you can request a replacement through your Bitrefill Card account. Your existing balance wil...
What happens if I lose my physical card?
If your physical card is lost or stolen, log in to your Bitrefill Card account to freeze it immediately. You can then...
Is there any fee for getting the physical card?
No, there are no fees to order the physical card or monthly maintenance fees. For more details, check out the Pricing...
What should I do if my card doesn’t arrive on time?
If your card hasn’t arrived within 10-15 business days, please contact Bitrefill customer support for help resolving ...
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Privacy & Security
Where is my 3D Secure password?
The 3D Secure password is an authentication method that provides an additional layer of authentication for card trans...
I don't recognize a transaction on my Bitrefill Card. What should I do?
If you don't recognize a transaction on your Bitrefill card, follow these steps to address the issue promptly: Free...
What is a transaction dispute?
A transaction dispute is a process used to recover funds when you can't resolve an issue with a merchant, typically r...
How are online payments made with the Bitrefill Card protected?
Your card is safeguarded by the 3D Secure standard for enhanced security during online transactions, helping to minim...
Who is your partner for the Bitrefill Card services?
The custody and exchange of your crypto assets is handled by Striga Technology OÜ, a VASP licensed in Estonia. The ca...
How does Bitrefill keep my information safe and private?
Your card information is controlled and kept safe by our licensed partners. Bitrefill does not have access to your ca...