Bitrefill Card
Learn more about the Bitrefill Card.
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Getting Started with your Bitrefill Card
How can I deposit funds to my card via the Lightning Network?
The Lightning Network can be one of the fastest and lowest fee methods of depositing funds to your Bitrefill card. To...
How does the Bitrefill Card "Cash out" work?
Transferring EUR from your Bitrefill Card Balance to European bank accounts under your name is simple and swift. Just...
What are the different limits and tiers for the Bitrefill Card?
Starter Tier This is the first tier that all Bitrefill Card customers start with. Requirements Proof of Identity. (...
What is the Bitrefill Card?
The Bitrefill Card is a virtual payment card that you can use online and in-store at merchants that accept contactles...
Who is eligible to apply for the Bitrefill Card?
Individuals aged 18 or older who are residents of the following countries are eligible to apply for the Bitrefill Car...
Will I be getting a physical card in the mail?
A physical card is available to order for free and can be shipped within the EU. The physical card is a separate bala...
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Using your Bitrefill Card
What happens when my Bitrefill Card expires?
When your previous card expires expires, you just need to activate the new virtual card. Follow these steps: 1. Log i...
Where can I use my Bitrefill Card?
The card can be used internationally at merchants, for both in-store contactless payments and online. Card transactio...
What happens if I make too small of a deposit?
If you deposit less than the minimum amount required (currently €30) to your Bitrefill card, you will not receive the...
Will the Bitrefill Card work in the US?
Unfortunately, at this time, the Bitrefill Card doesn't work with all US merchants that accept VISA. Our card partner...
What cryptocurrencies can I load onto the Bitrefill Card?
The Bitrefill Card offers extensive support for a broad range of key cryptocurrencies. Important: Please note that th...
What are the fees for the Bitrefill Card?
All of the fees for the Bitrefill Card can we found here - https://www.bitrefill.com/card/pricing - and in your card ...
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Physical Card
How can I check the PIN of my physical card?
You can check the PIN code by clicking the eye icon on the top right of the physical card. The PIN can be changed at ...
Can I order a replacement card if mine gets damaged?
If your card is damaged, you can request a replacement through your Bitrefill account. Your existing balance will be ...
What happens if I lose my physical card?
If your physical card is lost or stolen, log in to your Bitrefill account to freeze it immediately. You can then revo...
Is there any fee for getting the physical card?
No, there are no fees to order the physical card or monthly maintenance fees. For more details, check out the Pricing...
What should I do if my card doesn’t arrive on time?
If your card hasn’t arrived within 10-15 business days, please contact Bitrefill customer support for help resolving ...
How does the card ship?
The physical card is delivered via local post. When requesting the card, you must enter your shipping details (full n...
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Privacy & Security
Where is my 3D Secure password?
The 3D Secure Password is an authentication method that provides an additional layer of authentication for card trans...
I don't recognize a transaction on my Bitrefill Card. What should I do?
If you don't recognize a transaction on your Bitrefill card, follow these steps to address the issue promptly: Free...
What is a transaction dispute?
A transaction dispute is a process used to recover funds when you can't resolve an issue with a merchant, typically r...
How are online payments made with the Bitrefill Card protected?
Your card is safeguarded by the 3DSecure standard for enhanced security during online transactions, helping to minimi...
Who is your partner for the Bitrefill Card services?
The custody and exchange of your crypto assets is handled by Striga Technology OÜ, a VASP licensed in Estonia. The ca...
How does Bitrefill keep my information safe and private?
Your card information is controlled and kept safe by our licensed partners. Bitrefill does not have access to your ca...
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Bitrefill Card
Are there countries where my card will not work?
Yes. transactions will be declined in these locations or for merchants in these locations: Afghanistan, Algeria, Bela...
Are there any geographical limitations related to deposits and verification?
Yes. Verifications and deposits are not allowed in these locations: Afghanistan, Albania, Algeria, Armenia, Azerbaij...
Why was my transaction declined?
Several factors could lead to the denial of your transaction on the Bitrefill Card. These may include: insufficient ...