Privacy & Security
Where is my 3D Secure password?
The 3D Secure Password is an authentication method that provides an additional layer of authentication for card trans...
I don't recognize a transaction on my Bitrefill Card. What should I do?
If you don't recognize a transaction on your Bitrefill card, follow these steps to address the issue promptly: Free...
What is a transaction dispute?
A transaction dispute is a process used to recover funds when you can't resolve an issue with a merchant, typically r...
How are online payments made with the Bitrefill Card protected?
Your card is safeguarded by the 3DSecure standard for enhanced security during online transactions, helping to minimi...
Who is your partner for the Bitrefill Card services?
The custody and exchange of your crypto assets is handled by Striga Technology OÜ, a VASP licensed in Estonia. The ca...
How does Bitrefill keep my information safe and private?
Your card information is controlled and kept safe by our licensed partners. Bitrefill does not have access to your ca...