A transaction dispute is a process used to recover funds when you can't resolve an issue with a merchant, typically related to an unauthorized charge on your card.
Key Points About Transaction Disputes:
- Last Resort: It's generally a last resort after attempts to resolve the issue directly with the merchant have failed.
- Time-Consuming: The process can be challenging and time-consuming, taking anywhere from 5 to 12 weeks for a resolution.
- No Guarantee: There is no guarantee that the outcome will be in your favor.
- Merchant Response Time: The merchant has up to 30 days to respond to the dispute.
- Additional Information: You may need to provide additional information during the process.
Recommended Steps:
-
Freeze Your Card:
- Action: Immediately freeze your card to prevent further unauthorized charges to your card.
- How: Go to Bitrefill Account and click on "freeze".
- Contact the Merchant First:
- Faster Resolution: Contacting the merchant directly often results in a quicker and more positive resolution.
- If Unresolved by Merchant:
- Support Request: If the merchant does not resolve the issue, please send us a support request.
- Provide Details: Include the following information in your support request:
- The amount of the charge you don't recognize.
- The date of the transaction.
- The store where the transaction occurred.
By following these steps, you can increase the chances of a swift and satisfactory resolution.