Using your Bitrefill Card
Where can I use my Bitrefill Card?
The card can be used internationally at merchants, for both in-store contactless payments and online. Card transact...
What cryptocurrencies can I load onto the Bitrefill Card?
The Bitrefill Card offers extensive support for a broad range of key cryptocurrencies. Important: Please note that th...
Can I transfer my Bitrefill balance to the Bitrefill Card?
You cannot directly transfer your Bitrefill balance to the Bitrefill Card. To add money to your card, you'll need to ...
Are there any geographical limitations related to deposits and verification?
Yes. Verifications and deposits are not allowed in these locations: Afghanistan, Albania, Algeria, Armenia, Azerbaij...
What happens when my Bitrefill Card expires?
When your card expires, you must order a new card. Follow these steps: 1. Log in to your Bitrefill account. 2. Naviga...
How to transfer balance between the virtual and physical card?
To transfer the balance from the physical card to the virtual card or vice-versa, please follow these steps: 1. Go to...
How do I activate contactless for my Bitrefill Card?
The virtual Bitrefill Card is compatible with Google Pay, and you can add it to your Google Wallet to make contactles...
Are there countries where my card will not work?
Yes. transactions will be declined in these locations or for merchants in these locations: Afghanistan, Algeria, Bela...
What happens if I make too small of a deposit?
If you deposit less than the minimum amount required (currently €30) to your Bitrefill card, you will not receive the...
Are there any foreign exchange fees with the Bitrefill Card?
No. The Bitrefill Card has no foreign exchange fees; it applies the VISA exchange rate for transactions in foreign cu...
What are the fees for the Bitrefill Card?
All of the fees for the Bitrefill Card can we found here - https://www.bitrefill.com/card/pricing - and in your card ...
What documents are required to verify the source of my funds?
The required documents vary depending on your case and are determined by our Bitrefill Card partner, Striga, and the ...
What is the fee to add money to the Bitrefill Card?
1.99% is the fixed fee that Bitrefill charges on top of the variable cost of exchange, which is based on our card par...
What are the spending limits for the Bitrefill Card?
There are two spending limit tiers: Starter and Plus. The Starter level allows for up to 15,000 EUR in deposits and s...
Can I link my Bitrefill Card to Apple Pay?
Currently, Apple Pay is not supported for the Bitrefill Card. Apple Pay support will be available shortly after the c...
Can I link my Bitrefill Card to Google Pay?
Yes, you can add your Bitrefill Card to Google Pay to make contactless payments.
Why was my transaction declined?
Several factors could lead to the denial of your transaction on the Bitrefill Card. These may include: Insufficient ...
How can I deposit funds to my card via the Lightning Network?
The Lightning Network can be one of the fastest and lowest fee methods of depositing funds to your Bitrefill card. To...
How to dispute a card payment?
Always contact the merchant first, as this is the fastest way to get a positive outcome. Most refunds can be processe...
USDT is no longer supported for the Bitrefill Card
The Bitrefill Card no longer supports deposits of USDT on any network. This went into effect on 17 March 2025 due to ...