Always contact the merchant first, as this is the fastest way to get a positive outcome. Most refunds can be processed directly by the merchant without requiring a formal dispute.
If contacting the merchant is unsuccessful, contact our Support Team:
- How: Submit a support request through our help portal.
- What to Include: Provide all relevant information about the transaction, including details of your contact with the merchant.
*A formal dispute can take 5-12 weeks to resolve.