Physical Card
This section talks more directly about the physical card
How can I check the PIN of my physical card?
You can check the PIN code by clicking the eye icon on the top right of the physical card. The PIN can be changed at ...
Can I order a replacement card if mine gets damaged?
If your card is damaged, you can request a replacement through your Bitrefill account. Your existing balance will be ...
What happens if I lose my physical card?
If your physical card is lost or stolen, log in to your Bitrefill account to freeze it immediately. You can then revo...
Is there any fee for getting the physical card?
No, there are no fees to order the physical card or monthly maintenance fees. For more details, check out the Pricing...
What should I do if my card doesn’t arrive on time?
If your card hasn’t arrived within 10-15 business days, please contact Bitrefill customer support for help resolving ...
How does the card ship?
The physical card is delivered via local post. When requesting the card, you must enter your shipping details (full n...
Does the physical card support contactless payments?
Yes, you can use the card to make contactless payments. To activate the contactless feature, you must first pay by in...
Can I manage virtual and physical cards using the same app or desktop account?
Yes! Both cards are managed through your Bitrefill app or desktop account. However, they do not share the same balanc...
How do I activate my physical card?
Once your physical card arrives in the post, log in to your Bitrefill card account and click the ‘physical’ tab above...
Do I need a virtual card before getting the physical card?
Yes, you must first sign up for and activate a virtual card before you can order the physical card.
How much does a physical card cost?
Ordering your first physical card is free. The cost includes creating and shipping the card to you within the EU. If ...
How do I order a physical card?
You may follow these simple steps: 1. First, sign up for and activate the virtual card. 2. After activation, go to yo...
Can I add the physical card to a virtual wallet?
Currently, physical cards cannot be added to virtual wallets such as Google Pay or Apple Pay. However, the virtual c...
What name will be on the Bitrefill Card?
The name on the Bitrefill Card will be the same as in your verified Identification document. Unfortunately, at this ...
How long does it take for the Bitrefill Card to get to me?
When you order the Bitrefill Card and it is shipped, it can take 10 to 15 business days to arrive. Please note that ...