Getting Started
What is Bitrefill?
Bitrefill was created to offer a wide range of services related to cryptocurrencies, particularly Bitcoin, Lightning ...
How do I place an order?
1) Find the product you wish to order at https://www.bitrefill.com/ 2) Add it to your cart with the desired denominat...
Digital asset security at Bitrefill
When you use Bitrefill to buy digital goods or access a prepaid balance, funds are immediately managed with the stric...
How do I become a verified user?
You can verify your account to enjoy higher purchase limits once the basic account limits are reached. Note that in ...
Is Bitrefill adding a premium to the products price?
The majority of the products in Bitrefill can be bought at face value. This means you can receive the full value of w...
Can I integrate Bitrefill and sell gift cards directly from my website or app?
Yes, with Bitrefill’s integration widget you can offer thousands of gift cards and mobile refills available from Bitr...
Does Bitrefill have an Affiliate Program?
Yes, we have an Affiliate Program. You can get a personal link that will reward your Bitrefill balance with 1% of you...
Which crypto wallets are compatible with Bitrefill?
Bitrefill is compatible with any crypto wallet. Consider topping up your Bitrefill balance to benefit from inst...
What tokens are accepted by Bitrefill?
We currently accept the following cryptocurrencies as a payment method: Name Code Network(s) Bitcoin BTC Bitco...
What is a Bitrefill Invoice ID?
An invoice ID is a unique alphanumeric identifier that is associated with your purchase. After you complete the check...
Tax information
Bitrefill cannot provide any legal or tax advice regarding your purchases at Bitrefill in your home country. You ar...
How quickly does Customer Support reply?
Our goal is to never make you wait when you need assistance as we understand that most issues are urgent and time sen...
What is our refund policy?
If an order hasn't been delivered (this, unfortunately, does happen sometimes due to operator issues), we will refund...
Is there a purchasing/top up limit?
We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the cust...
When is my order delivered?
Your orders are delivered as soon as your payment is secured and confirmed onchain. Payments using the Lightning Netw...
Do you have a referral program?
Yes, we do! After you spend $200 at Bitrefill on eligible products, you will get a referral link automatically. Invi...
Will Bitrefill add support for my favorite cryptocurrency or token?
Bitrefill currently supports a wide range of tokens and networks, and we're actively working on adding more.Please no...
I am not receiving emails from Bitrefill
Sometimes our emails get filtered to the spam or junk folder. Please check those inboxes. Also, you can add info@bitr...