Getting Started
What is Bitrefill?
Bitrefill was created to offer a wide range of services related to cryptocurrencies, particularly Bitcoin, Lightning ...
How do I place an order?
1.) Find the product you wish to order at https://www.bitrefill.com/ 2.) Add it to your cart with the desired denomin...
Digital asset security at Bitrefill
When you use Bitrefill to buy digital goods or access a prepaid balance, funds are immediately managed with the stric...
How do I become a verified user?
You can verify your account to enjoy higher purchase limits once the basic account limits are reached. You can easil...
Which wallets are compatible with Bitrefill?
Bitrefill is compatible with any wallet. Although we do not endorse specific wallets, you may find these resourc...
What cryptocurrencies are accepted by Bitrefill?
We currently accept the following cryptocurrencies as a payment method: Ether Bitcoin (on-chain and Lightning) Dash ...
What is a Bitrefill Invoice ID?
An invoice ID is a unique alphanumeric identifier that is associated with your purchase. After you complete the check...
Tax information
Bitrefill cannot provide any legal or tax advice regarding your purchases at Bitrefill in your home country. You ar...
How quickly does Customer Support reply?
Our goal is to never make you wait when you need assistance as we understand that most issues are urgent and time sen...
What is our refund policy?
If an order hasn't been delivered (this, unfortunately, does happen sometimes due to operator issues), we will refund...
Is there a purchasing/ top up limit?
We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the leve...
When is my order delivered?
Your orders are delivered as soon as your payment is secured, and confirmed onchain. Some payments are accepted insta...
Do you have a referral program?
Yes, we do! After you spend $50 at Bitrefill on eligible products, you will get a referral link automatically. Invit...
Will Bitrefill add support for my favorite altcoin, cryptocurrency or token?
Bitrefill currently supports some altcoins, but our current priorities are to grow our product catalog and Lightning ...