Getting Started
What is Bitrefill?
Bitrefill provides products and services that allow anyone to live on cryptocurrency more easily. Bitrefill.com provi...
How do I place an order?
1.) Find the product you wish to order at https://www.bitrefill.com/ 2.) Add it to your cart with the desired denomin...
Which wallets are compatible with Bitrefill?
Bitrefill is compatible with any wallet. Although we do not endorse specific wallets, you may find these resourc...
What cryptocurrencies are accepted by Bitrefill?
We currently accept the following cryptocurrencies as a payment method: - Ether- Bitcoin (on-chain and Lightning)- Da...
What is a Bitrefill Invoice ID?
An invoice ID is a unique alphanumeric identifier that is associated with your purchase. After you complete the check...
Tax information
Bitrefill cannot provide any legal or tax advice regarding your purchases at Bitrefill in your home country. You ar...
How quickly does Customer Support reply?
We usually reply within a few hours, but please allow up to 1 business day. If you have submitted a support request o...
What is our refund policy?
If an order hasn't been delivered (this, unfortunately, does happen sometimes due to operator issues), we will refund...
Is there a purchasing/ top up limit?
We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the leve...
When is my order delivered?
Your orders are delivered as soon as your payment is secured. Payments are accepted instantly when utilizing the Ligh...
Do you have a referral program?
Yes, we do! When you refer a friend, you each can earn $5 in sats. After you spend $50 at Bitrefill on eligible produ...
Will Bitrefill add support for my favorite altcoin / cryptocurrency / token?
Bitrefill currently supports some altcoins, but our current priorities are to grow our product catalog and Lightning ...