If an order hasn't been delivered (this, unfortunately, does happen sometimes due to operator issues), we will refund the paid as soon as we can, after you send us a refund address. If you haven't received your refill or voucher code, please contact us, or respond to your receipt email and we will look into it. Please provide all useful order info that you have (order ID, payment address, email address, or the phone number you are topping up)
Note: if an order has been delivered successfully we are unable to cancel it. So please make sure you're sending it to the right number/email. We cannot refund successfully delivered voucher codes; please ensure you are ordering the correct product!
Please review our refund policy.
Refunds must be requested within 30 days from the date of the transaction.
For the purposes of requesting a refund or any further information, the Customer shall contact us.