Bitrefill Account
How to top up my Bitrefill balance?
Creating a Bitrefill account enables you to purchase prepaid credit with us, making it ideal for recurring customers ...
Can I log in using my Web 3 wallet (e.g., Metamask)?
Yes! Now you can log in with your Web 3 wallet on Bitrefill. If you already have an account: Log in as you normally ...
Do I need a Bitrefill Account?
We do not require you to create an account with us to shop, but we do provide this as an option. Registering a Bitr...
How to top up my Bitrefill balance by paying with tokens from my wallet?
Creating a Bitrefill account allows you to purchase a pre-paid balance with us, a great option for recurring customer...
Are there benefits of connecting my Web3 wallet?
There are several benefits to connecting your wallet: You can check the balance of your personal wallet for our sup...
Can I get my Bitrefill's BTC balance refunded?
You can ask for a (full or partial) refund of your BTC balance if you will no longer use it. To do so, log in to your...
Can I use the same address multiple times to top up my Bitrefill Balance?
No, Bitrefill Balance top-up addresses are designed for one-time use only. Please create a new top-up address each ti...
Can I convert or exchange my Bitrefill USD or EUR balance to Bitcoin?
Unfortunately, it is not possible to convert/exchange USD or EURO balance to Bitcoin.
Is my bitcoin safe?
We can never access your bitcoin beyond the coins that you send us. Your bitcoins are as safe as the wallet you use a...
Is it possible to get a refund for my prepaid USD and EUR balances?
Regrettably, we are unable to offer refunds for Bitrefill balances in USD or EUR.
How do I reset or remove my two-factor authentication (2FA)?
If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA)....
I cannot login to my account and didn't receive the code you sent to my email.
You can reset your password via the following link: https://www.bitrefill.com/login/reset If you are not receiving th...
Can I change my email?
Unfortunately, it is not possible to change the account email address. However, you can create a new account with the...
I cannot find Bitrefill Balance Cards on the website
As of August 24, 2021, we have decided to disable the sale of Balance Cards with their current Terms and Conditions. ...