Bitrefill Account
How to top up my Bitrefill balance?
Creating a Bitrefill account enables you to purchase prepaid credit with us, making it ideal for recurring custom...
Can I log in using my Web 3 wallet (e.g., Metamask)?
Yes! Now you can log in with your Web 3 wallet on Bitrefill. If you already have an account: Log in as you normally ...
Do I need a Bitrefill Account?
You are not required to create an account with us to shop, but we provide this option. Simply verify your email addr...
How to top up my Bitrefill balance by paying with tokens from my wallet?
Creating a Bitrefill account allows you to purchase prepaid credit with us, a great option for recurring customers wh...
Can I transfer my Bitrefill Balance to my Bitrefill Card and vice versa?
No, unfortunately this feature is not available at this time. Bitrefill Balance and Bitrefill Card balance are two di...
Which documents count as Proof of Address?
The Proof of Address (POA) is a document that validates your address. Note that if you are a US resident, you won't n...
How to swap your favorite tokens to top up my Bitrefill balance?
Important: Bitrefill Balance is a completely separate balance from the Bitrefill Card balance and cannot be transferr...
Are there benefits of connecting my Web3 wallet?
There are several benefits to connecting your wallet: 1. You can check the balance of your personal wallet for our ...
Can I get my Bitrefill's BTC balance refunded?
You can ask for a (full or partial) refund of your BTC balance if you will no longer use it. To do so, log in to your...
How do I delete my Bitrefill Account?
According to the law and our Privacy Policy (available on our website), you have the right to object and request the ...
Can I use the same address multiple times to top up my Bitrefill Balance?
No, Bitrefill Balance top-up addresses are designed for one-time use only. Please create a new top-up address each ti...
Can I convert or exchange my Bitrefill USD or EUR balance to Bitcoin?
Unfortunately, it is not possible to convert/exchange USD or EURO balance to Bitcoin.
Is my Bitcoin safe?
Yes, your Bitcoin is safe. Beyond the coins that you sent us to top up your Bitrefill balance or to complete an order...
Is it possible to get a refund for my prepaid USD and EUR balances?
Regrettably, we are unable to offer refunds for Bitrefill balances in USD or EUR.
How do I reset or remove my two-factor authentication (2FA)?
If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA)....
I cannot login to my account and didn't receive the code you sent to my email.
If you're experiencing issues logging into your account, please follow these steps: Verify Credentials: Ensure that ...
Can I change my email?
Unfortunately, it is not possible to change the account email address once it is created. However, you can create a n...
I cannot find Bitrefill Balance Cards on the website
As of August 24, 2021, we have decided to disable the sale of Balance Cards with their current Terms and Conditions. ...