Bitrefill Account – Frequently asked questions

Creating a Bitrefill account enables you to purchase prepaid credit with us, making it ideal for recurring customers ...

Yes! Now you can log in with your Web 3 wallet on Bitrefill. If you already have an account: Log in as you normally ...

You are not required to create an account with us to shop, but we provide this option. Simply verify your email add...

Creating a Bitrefill account allows you to purchase a pre-paid balance with us, a great option for recurring customer...

The Proof of Address (POA) is a document that validates your address. Note that if you are a US resident, you won't n...

There are several benefits to connecting your wallet: 1. You can check the balance of your personal wallet for our ...

You can ask for a (full or partial) refund of your BTC balance if you will no longer use it. To do so, log in to your...

No, Bitrefill Balance top-up addresses are designed for one-time use only. Please create a new top-up address each ti...

Unfortunately, it is not possible to convert/exchange USD or EURO balance to Bitcoin.

Yes, your Bitcoin is safe. Beyond the coins that you sent us to top up your Bitrefill balance or to complete an order...

Regrettably, we are unable to offer refunds for Bitrefill balances in USD or EUR.

If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA)....

You can reset your password via the following link: https://www.bitrefill.com/login/reset If you are not receiving th...

Unfortunately, it is not possible to change the account email address once it is created. However, you can create a n...

As of August 24, 2021, we have decided to disable the sale of Balance Cards with their current Terms and Conditions. ...