Bitrefill Account
Learn everything you need to know about your Bitrefill Account: top-ups, 2-Factor-Authentication, balances, and more.
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Bitrefill Account
Do I need a Bitrefill Account?
You are not required to create an account with us to shop, but we provide this option. Simply verify your email addr...
Can I log in using my Web 3 wallet (e.g., Metamask)?
Yes! Now you can log in with your Web 3 wallet on Bitrefill. If you already have an account: Log in as you normally ...
Which documents count as Proof of Address?
The Proof of Address (POA) is a document that validates your address. Note that if you are a US resident, you won't n...
Are there benefits of connecting my Web3 wallet?
There are several benefits to connecting your wallet: 1. You can check the balance of your personal wallet for our su...
How do I delete my Bitrefill Account?
According to the law and our Privacy Policy (available on our website), you have the right to object and request the ...
I cannot log in to my Bitrefill Account (Troubleshooting Guide)
If you are having issues logging into your Bitrefill Account, here you will find the solution for some of the most co...
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Bitrefill Balance
How to top up my Bitrefill balance?
Creating a Bitrefill account enables you to purchase prepaid credit with us, making it ideal for recurring customers ...
How to top up my Bitrefill balance by paying with tokens from my wallet?
Creating a Bitrefill account allows you to purchase prepaid credit with us, a great option for recurring customers wh...
Can I convert or exchange my Bitrefill USD or EUR balance to Bitcoin?
Unfortunately, it is not possible to convert/exchange USD or EUR balance to Bitcoin.
Can I use the same address multiple times to top up my Bitrefill Balance?
No, Bitrefill Balance top-up addresses are designed for one-time use only. Please create a new top-up request to get ...
How to swap your favorite tokens to top up my Bitrefill balance?
Important: Bitrefill Balance is a completely separate balance from the Bitrefill Card balance and cannot be transferr...
Is it possible to get a reimbursement for my prepaid USD and EUR balances?
Unfortunately, we are unable to offer refunds for Bitrefill balances in USD or EUR.
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Rewards
How do I use my cashback?
You’ll need to create an account or log in to your existing account. Make sure you’re logged in when making your pur...
Why does my purchase no longer receive the 1% rewards which were offered previously?
We have a commitment to offer our customers the best pricing on our products. In order to ensure that we can continue...
I have not received my Referral Rewards
If you have not yet received your Referral Rewards after you and your friend spent $200 please check if: If you hav...
Can I withdraw my cashback?
The cashback amounts earned cannot be withdrawn, transferred, refunded, or assigned, and can be used exclusively to p...