Bitrefill Account
Learn everything you need to know about your Bitrefill Account: top-ups, 2-Factor-Authentication, store credit, and more.
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Bitrefill Account
Do I need a Bitrefill Account?
Nope! You don’t need to create an account to shop with us, but it’s a great option if you’re taking your crypto lif...
Can I log in using my Web 3 wallet (e.g., Metamask)?
Yes! Now you can log in with your Web 3 wallet on Bitrefill. If you already have an account: Log in as you normally ...
Are there benefits of connecting my Web3 wallet?
There are several benefits to connecting your wallet: 1. You can check the balance of your personal wallet for our su...
I cannot log in to my Bitrefill Account (Troubleshooting Guide)
If you are having issues logging into your Bitrefill Account, here you will find the solution for some of the most co...
I cannot login to my account and didn't receive the code you sent to my email.
If you're experiencing issues logging into your account, please follow these steps: Verify Credentials: Ensure that...
How do I reset or remove my two-factor authentication (2FA)?
If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA)....
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Store Credit
How to add store credit to my account?
Creating a Bitrefill account enables you to purchase prepaid credit with us, making it ideal for recurring customers ...
How to add store credit by paying with tokens from my wallet?
Creating a Bitrefill account allows you to purchase prepaid credit with us, a great option for recurring customers wh...
Can I convert or exchange my USD or EUR store credit to Bitcoin?
Unfortunately, it is not possible to convert or exchange USD or EUR store credit to Bitcoin.
Can I use the same address multiple times to top purchase store credit?
No, all Bitrefill addresses are designed for one-time use only. Please create a new request to get a new address each...
How can I swap my favorite tokens to add Store Credit?
Important: Store Credit is separate from your Bitrefill Card balance and cannot be transferred between them. Creating...
Is it possible to get a reimbursement for my prepaid store credit in USD and EUR?
Unfortunately, we are unable to offer refunds purchased store credit in USD or EUR.