How do I reset or remove my two-factor authentication (2FA)?

  • Updated

If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA). In order to protect the security of your account, we do have a 5 business day cooling period. During this time you can still make purchases on Bitrefill even without being logged into your account. 

For added security, you will need to confirm your current rewards balance, most recent purchase & the date your account was created before we can proceed with resetting your 2FA. You can find this information from the confirmation emails you received. 

Once you've gathered that information you can begin the process HERE.