Bitrefill Account
Learn everything you need to know about your Bitrefill Account: top-ups, 2-Factor-Authentication, store credit, and more.
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Bitrefill Account
Do I need a Bitrefill Account?
Nope! You don’t need to create an account to shop with us, but it’s a great option if you’re taking your crypto lif...
Can I log in using my Web 3 wallet (e.g., Metamask)?
Yes! Now you can log in with your Web 3 wallet on Bitrefill. If you already have an account: Log in as you normally ...
Which documents count as Proof of Address?
The Proof of Address (POA) is a document that validates your address. Note that if you are a US resident, you won't n...
Are there benefits of connecting my Web3 wallet?
There are several benefits to connecting your wallet: 1. You can check the balance of your personal wallet for our su...
How do I delete my Bitrefill Account?
According to the law and our Privacy Policy (available on our website), you have the right to object and request the ...
I cannot log in to my Bitrefill Account (Troubleshooting Guide)
If you are having issues logging into your Bitrefill Account, here you will find the solution for some of the most co...
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Store Credit
How to add store credit to my account?
Creating a Bitrefill account enables you to purchase prepaid credit with us, making it ideal for recurring customers ...
How to add store credit by paying with tokens from my wallet?
Creating a Bitrefill account allows you to purchase prepaid credit with us, a great option for recurring customers wh...
Can I convert or exchange my USD or EUR store credit to Bitcoin?
Unfortunately, it is not possible to convert or exchange USD or EUR store credit to Bitcoin.
Can I use the same address multiple times to top purchase store credit?
No, all Bitrefill addresses are designed for one-time use only. Please create a new request to get a new address each...
How can I swap my favorite tokens to add Store Credit?
Important: Store Credit is separate from your Bitrefill Card balance and cannot be transferred between them. Creating...
Is it possible to get a reimbursement for my prepaid store credit in USD and EUR?
Unfortunately, we are unable to offer refunds purchased store credit in USD or EUR.
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Rewards
How do I use my cashback?
You’ll need to create an account or log in to your existing account. When proceeding to checkout, make sure you’re lo...
Why does my purchase no longer receive the 1% rewards which were offered previously?
We have a commitment to offer our customers the best pricing on our products. In order to ensure that we can continue...
I have not received my Referral Rewards
If you have not yet received your Referral Rewards after you and your friend spent $200 please check if: If you hav...
Can I withdraw my cashback?
The cashback amounts earned cannot be withdrawn, transferred, refunded, or assigned, and can be used exclusively to p...