If you don't recognize a transaction on your Bitrefill card, follow these steps to address the issue promptly:
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Freeze Your Card:
- Action: Immediately freeze your card to prevent further unauthorized charges to your card.
- How: Go to Bitrefill Account and click on "freeze".
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Contact the Merchant:
- Action: Reach out to the merchant directly.
- Why: This is often the fastest way to resolve the issue positively.
- How: Explain your situation and provide any necessary information to assist with their investigation.
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If unresolved by the Merchant:
- Support Request: If the merchant does not resolve the issue, please send us a support request.
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Provide Details: Include the following information in your support request:
- The amount of the charge you don't recognize.
- The date of the transaction.
- The store where the transaction occurred.
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New Card:
- Important: Do not unfreeze your card until a new card has been issued to ensure your account remains secure.
By following these steps, you can effectively address the unauthorized transaction and protect your account.