Unfortunately, our payment and top-up addresses are for one-time use only. This means that every invoice for an order or account top-up to your Bitrefill balance generates a new payment address.
Please be careful when you are entering the address in your wallet or exchange.
If you paid to an old or previously used address please submit a support request here and provide the following information:
- Transaction / Hash ID pasted in plain text
- Address that you sent the funds to pasted in plain text
- Cryptocurrency, network & amount you used for your payment method