You can ask for a (full or partial) reimbursement of your BTC prepaid balance if you will no longer use it. To do so, log in to your Bitrefill Account, go to "Account" and click "Get reimbursed".
You have two options to get a reimbursement from your BTC balance:
- Via Bitcoin (Onchain transaction): It has a 0.0004 BTC refund fee. Reimbursements may take up to 24h.
- Via the Lightning Network: It has a 0.000002 BTC (200 satoshi) reimbursement fee.
Our policy is to accept any legitimate reimbursement request: we do not want to keep your coins if you no longer want to spend them with us. However, for security reasons, note that the reimbursements are currently limited to $2,000.
Also, we cannot reimburse amounts smaller than 0.001 BTC.
We will require you to complete Identity Verification before approving any reimbursement request exceeding this threshold or if we believe you have been using our reimbursement functionality in an abusive or unintended way.