I am not able to redeem my gift card code

  • Updated

If you're unable to redeem a gift card code, first make sure your IP address and account region corresponds to the product's intended region, and confirm that you are not using a VPN.


Still, experiencing issues? Please contact us with the following information:


For online redemption, provide:

1. Screenshot showing the error message and code entered (including URL bar).
2. Feedback from the brand's customer service regarding the code issue.
3. Details of the error circumstances so we can replicate it.
4. Confirmation if you are using Tor or VPN.
5. Screenshot of your account regional settings in the redeeming application.


For physical store redemption, share:

1. Full address of the store visited.
2. Explanation of unsuccessful code redemption and the store staff's feedback.

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