I am not able to redeem my gift card code

  • Updated


In case you are experiencing any issue when redeeming a gift card code, please ensure that your current IP address and redeeming account match the region that the product is intended for. 

If you are still having issues, and for us to be able to give you a faster resolution, please contact us with the following information: 

1.) Full screenshots (that show the URL bar) of the error messages

2.) Conditions in which the error happens, so it can be replicated

3.) Confirm if you are you using Tor or VPN

4.) Screenshot of your account regional settings on the redeeming application

Was this article helpful?

Have more questions? Submit a request