If you are struggling with a poor quality connection on a particular network, then we advise you to manually search and select a different network. You will only be able to get an internet connection on the network(s) on which we offer a service.
If you would like to check which networks are available in your current area, you can visit this Network Coverage Map.
iPhone / iPad
1. Go to "Settlings"
2. Tap "Cellular / Mobile Data"
3. Select the SIM you want to configure > Ensure "Turn On This Line" is on > Tap "Network Selection"
4. Disable "Automatic"
5. Choose the network you wish to connect to
6. You are now connected to the selected network.
Android
1. Tap "Settings"
2. Scroll down, tap "Connections"
3. Tap "Mobile Networks"
4. Tap "Network Operators"
5. Select a SIM, in this example SIM 1
6. Disable "Select Automatically"
7. If this screen appears, tap "OK
8. You are now connected to the selected network