Select 'I paid using crypto' if you paid with a crypto wallet, Bitrefill balance, Belo, or other crypto service.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Paste the Invoice ID of your order at Bitrefill. Visit this article if you don't know how to find it: https://bitrefill.zendesk.com/hc/en-us/articles/6458378901266
Please attach a screenshot of your redemption attempt for each gift card. Make sure the screenshot includes the gift card code, error message, and the URL bar of the page or app you're using.
Please, provide the exact error message you're encountering. The more details you can share, the better we'll be able to assist you in resolving the issue.
Did you have an issue with the barcode or QR Code?
Please share the full address of the store where you tried to redeem the gift card.
Please confirm the crypto address where you sent the funds.
Please confirm the crypto transaction ID associated with your payment. If you don't know how to find it, please visit https://help.bitrefill.com/hc/en-us/articles/17679597386898
Please confirm the token and network used for the payment.
Please select "Yes" if you unsealed and saw the code or select "No" if it's still sealed and the code is not visible. To know the difference between sealed and unsealed gift cards, visit: https://help.bitrefill.com/hc/en-us/articles/20757883044882
If you haven't, please submit it so our management team can review your request: https://bitrefill.typeform.com/to/gjuQrqcq