Please enter the details of your request. A member of our support staff will respond as soon as possible.
Paste the Invoice ID of your order at Bitrefill. Visit this article if you don't know how to find it: https://bitrefill.zendesk.com/hc/en-us/articles/6458378901266
Enter your phone's brand and model
Which operating system is your device using?
A carrier-locked phone only works with one operator and cannot use an eSIM until it’s unlocked. Use this guide to check if your device is locked or unlocked: https://help.esim-go.com/hc/en-gb/articles/10051936206097-How-To-Check-If-Your-Phone-Is-Unlocked
Enter the name of the network operator you’re connecting to (e.g., Movistar, Vivo, AT&T)
Here's a brief guide on how to set it up: https://help.bitrefill.com/hc/en-us/articles/28770514555282-How-do-I-set-up-my-eSIM-s-APN
Please enter the country and city where you’re connecting from
Select the option that best describes your eSIM installation and usage status: