Payment not received in time

  • Updated

This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote a price in BTC, ETH, DASH or Doge, we can only honor that price for 15 minutes due to their price volatility.

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If you have sent the payment but your invoice expired, please keep that screen open and as soon as we detect it, you will be able to request a refund for your payment. 

If you have not sent your payment yet & the page has expired, you can create a new order by selecting the "Recreate Order" button. 

For further assistance, please contact our support team with the Invoice ID and transaction ID for your payment.